Shipping policy

Thank you for choosing Supply Solutions LLC. We are committed to processing and delivering your orders accurately and efficiently. This Shipping Policy explains our shipping procedures, delivery timeframes, and responsibilities regarding shipments.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Methods and Delivery Times

Supply Solutions LLC offers shipping options based on the destination, size, weight, and availability of the products ordered.

Estimated delivery times are:

  • Standard Shipping: 3–5 business days after processing
  • Expedited Shipping: 1–3 business days after processing, when available

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, incorrect shipping information, or other circumstances outside of our control.

3. Shipping Costs

Shipping charges are calculated based on the shipping method, destination, order size, weight, and other applicable factors.

The applicable shipping cost will be displayed at checkout or communicated to the customer before the order is finalized.

For large, bulk, or freight orders, Supply Solutions LLC may provide a separate shipping quotation.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order. If you need to correct an address after placing an order, contact Supply Solutions LLC as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

5. Tracking Information

When tracking is available, customers will receive shipping information after their order has been shipped.

Tracking information may take up to 24–48 hours to become active in the carrier's system.

6. Lost, Damaged, or Delayed Shipments

Supply Solutions LLC works with reputable shipping carriers to ensure orders are delivered safely and promptly. However, once an order has been transferred to the shipping carrier, certain delays or delivery issues may be outside of our control.

If your order appears to be lost, significantly delayed, or delivered but cannot be located, please contact us promptly so that we can assist with the appropriate carrier investigation.

For products damaged during shipping, customers should notify Supply Solutions LLC as soon as possible and, when applicable, provide photographs of the damaged product and packaging.

7. Freight and Large Orders

Certain products may require freight delivery due to their size, weight, quantity, or other characteristics.

For freight shipments:

  • The carrier may contact the customer to arrange delivery.
  • Customers should inspect shipments for visible damage before accepting delivery when possible.
  • Any visible damage should be documented and reported to the carrier and Supply Solutions LLC promptly.
  • Additional charges may apply for special delivery services, lift-gate service, inside delivery, residential delivery, or other services when applicable.

8. Delivery to Commercial Addresses

Customers shipping to a commercial address are responsible for ensuring that the location is capable of receiving the ordered products.

If special delivery requirements apply, such as appointment scheduling, limited receiving hours, or special equipment, customers should notify Supply Solutions LLC before shipment.

Additional fees resulting from special delivery requirements may be the customer's responsibility.

9. International Shipping

Unless otherwise stated, Supply Solutions LLC ships primarily within the United States.

International shipping may be available for certain products upon request. Customers are responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

10. Refused or Undeliverable Shipments

If an order is refused or returned to Supply Solutions LLC because the customer provided an incorrect address, failed to accept delivery, or otherwise caused the shipment to be returned, the customer may be responsible for the original shipping costs, return shipping costs, and any applicable fees.

11. Changes to This Policy

Supply Solutions LLC reserves the right to update or modify this Shipping Policy at any time. Changes will become effective when posted or otherwise communicated to customers.

12. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact Sales@mysolutionssupply.com